DNA management can vary by CCG, but in most cases this is managed by the evonnect platform, and patients are discharged to their GP if they DNA on two concurrent occasions. Affiliate EOS Service providers have the controls within the evonnect software application to discharge the patient directly back to the patients GP by automation. Similarly, if a patient cancels repeat appointments, an affiliate can discharge a patient directly back to the GP through evonnect automation. In Both these cases, evonnect supports a process to minimize DNA’s and last minute cancelations, through automated appointment letters, and appointment reminders via a central mailroom, SMS and emails.

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